Why human contact is still key in customer service

Why human contact is still key in customer service

Picture the scene. You’ve been on hold for 15 minutes, you finally get through to someone on the helpdesk to explain your query before they realize you’ve come through to the wrong department. After a few rounds of contact center tennis, you finally get your issue...
Key considerations for management around the shift to remote working

Key considerations for management around the shift to remote working

Remote working has now been forced upon many around the world. For some of us this is business as usual (as much as can be possible in these strange times) since we’ve incorporated facets of remote working into our lives already. For some, it’s business as almost...
New Azure exploit could let hackers create a ‘skeleton key’

New Azure exploit could let hackers create a ‘skeleton key’

The cybersecurity firm Varonis has discovered that an attacker can use a compromised on-premises IT environment to pivot and attack an organization’s Azure environment. Using a compromised PC as a stepping stone to move across a network to hack other targets is...