Why human contact is still key in customer service

Why human contact is still key in customer service

Picture the scene. You’ve been on hold for 15 minutes, you finally get through to someone on the helpdesk to explain your query before they realize you’ve come through to the wrong department. After a few rounds of contact center tennis, you finally get your issue...
Putting the ‘human’ into virtual meetings

Putting the ‘human’ into virtual meetings

From Beijing to Bourton on the Water and everywhere in between, events and meetings are being cancelled. Starbucks has cancelled the company’s annual shareholder meeting and is holding a virtual meeting instead. TED’s conference in Canada is not going ahead, postponed...

A New Computing Expertise Mimics Features Of Human Thought

Right now, The New York Times revealed an article by Barboza and Markoff titled Energy in Numbers: China Goals for Excessive-Tech Primacy. Nope, don’t consider that however when you do then simply change your life, go off-grid and don’t stay in a place...